Welcome to
Havas CX Istanbul

We build meaningful experiences.

We are Havas CX İstanbul

Assembling the strongest CX minds from a global talent pool across the Havas Group, Havas CX is a new international network dedicated to delivering meaningful experiences across the entire customer journey.

Organised under a common structure, governance, methodology and mission, we bring together more than 1,200 CX specialists from across our local agencies and combine the power of rich insights, user-centric technology and experience-led design to transform business performance for our clients and partners.

A global customer experience network

18 Countries 1800+ People 25+ Villages
CX talent and expertise sit at the core of our Havas Villages:

What we do

Across our network, our CX experts look at customer experience from a more holistic, comprehensive and less siloed perspective.

Based on the brief we receive, we assemble agile and bespoke teams equipped to solve every client business challenge.


Help your company move from focusing on internal operations to a customer-centric organisation.

  • Customer experience strategy
  • Innovation and emerging opportunities
  • Digital products and services
  • Change management
  • Data driven company transformation
  • New delivery models -i.e. agile and cloud-based

Design and build a meaningful experience at every touch point of the customer journey.

  • Customer journey mapping
  • Design and build of products and services
  • Experience and visual design
  • Content strategy
  • Enterprise digital platforms
  • Emerging technologies

Orchestrate the customer interactions across all channels to improve engagement.

  • Omni-channel strategy
  • CRM and loyalty programmes
  • Customer journey automation
  • Marketing and ad technology
  • Campaign management


Like other countries, every pub in Ireland has been closed since the onset of COVID-19. This has been devastating to the pub trade and has also removed an important social outlet for local pub-goers. To tackle this, Havas Dublin & Havas CX worked with Heineken Ireland to build a bespoke pub platform “The Heineken Pub Spot.” that supports pub owners by letting them create their own virtual space for customers.



In line with Şişecam’s brand positioning, we renewed the user experience, design and technology of brand sites for all group companies. In the process following kick-off meetings held with 50+ project stakeholders, information architecture was established as a result of the workshops across multiple stakeholders in Şişecam. UI and technical outputs shaped the end-to-end development of 16 websites in only 10 months supporting 56 languages in total.



Yarininsuyu.com is the web site re-creating the digital experience of the integrated Finish Water campaign which received dozens of awards locally and globally. We both maximized the interactive experience of the users and increased the conversion rates of the digital transformation of the campaign.

Our Clients
Meaningful experience

Meaningful brands, as a shared and integrated methodology, is the red thread that runs across all areas of our Havas business. We invest in proprietary research to enable modern brands to deliver a unified customer experience across all touchpoints. Our insights are powered by:

Meaningful Brands study
  • 31 markets
  • 1,800 brands
  • 350,000 consumers worldwide
  • Our Annual Havas Global tracker on brands’ value defined by a combination of 'functional', 'personal' and 'collective' benefits
Prosumer reports
  • 28 countries
  • 12,000 respondents
  • Ongoing analysis on leading edge consumer behaviour and expectations on specific topics or sectors
  • We have just published our recent post Covid-19 Prosumer Study
X Index barometer
  • 250 brands
  • 28,000 customers
  • Our new CX barometer for measuring brand performance across the entire customer experience
Want to work with us?

If you would like to join us, please get in touch.

Contact us

Maslak Mah. Ahi Evran Cad. No:11 Kat:2


We are drawing on talent and thinking which is changing behaviour – and using the creative ideation and capabilities of our Vivendi partnership. A partnership which has grown at pace delivering new initiatives to make better, more innovative marketing solutions for our clients.

In the job application you made to PH Reklam ve Danışmanlık San. Tic. A.Ş. (Hereinafter referred to as "Company".), if there are suitable positions, the personal data you transmit will be transferred to our Group Companies, for evaluation within the scope of the purposes specified in our “Havas CX Istanbul Data Protection Information”.

If you approve this text of explicit consent, you will agree that your personal data you submit in the job application in accordance with the above information will be transferred to our Group Companies.